. . To learn more about the Certified Performance Technologist certification, click on the logo above.		The Need… The Strategy… The Results A major software company had just 3 days to train and certify field engineers on a new product. Our research-based strategy suggested a radically different approach to focus on problem solving, and to leverage what the field engineers already knew. Our research-based strategy suggested a radically different approach to focus on problem solving, and to leverage what the field engineers already knew. A major international airline needed to cut training time and cost, and improve entry-level competence for jet aircraft mechanics We defined an e-learning strategy to build true understanding and to teach troubleshooting as a high-level thinking skill, even to entry-level apprentices. A plan for reduced cost of delivery, reduced retraining across multiple aircraft models, and shorter time to expert-level performance. A global market research company found that the countries with the highest training cost got the lowest scores on a competency certification program. We transformed fact-based product knowledge training to case-based problem-solving instruction supported by knowledge management. Delivery migrated from pure classroom to a blended model. The goal: competent thinkers and self-directed learners. A plan for improved certification results, at lower training costs, with higher client satisfaction and greater use of a complex line of information products and services.
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